Bingo No Deposit Bonus UK: Where to Find Free Tickets and Free Rooms, and How to Claim Them (October 2026)

Quick answer: where to find free bingo tickets and how to claim them

• Look at UK-licensed bingo sites, after one ID check. Free tickets, a spell in a new players’ free room or a little bingo credit, usually £5 to £10 when it is offered, come from licensed bingo sites and unlock only once your age and identity are confirmed.
• Know which group a bingo brand belongs to. Gala Bingo and Foxy Bingo are Entain’s, Double Bubble Bingo, Jackpotjoy and Virgin Games share Bally’s platform, and Heart Bingo is bet365’s. One welcome per group is the norm, and no brand is presented here as running a particular offer.
• Treat the ranking as casino-only. Every card on it is a casino welcome package that needs a deposit of £20 or €20 or more, from a casino licensed offshore without the British protections described below; none of them is a bingo offer, and every one asks for a deposit.
• Ask how prizes are paid. Twenty free 10p tickets in a game paying back 80% are worth £1.60 as cash, but 64p as bonus funds at 3x and less than nothing at 10x.
• Pick the quieter room. With one free ticket a game and a £2 prize, 50 games bring at least one win 63.6% of the time when 50 tickets are in play and 22.2% when 200 are.
• Check the minimum withdrawal before you start. Reaching £10 from £2 free-room prizes takes five wins, so free bingo works best as a no-cost look at a site’s rooms rather than as a route to a withdrawal.

Three forms of free bingo turn up at UK-licensed sites, and none of them needs a deposit. Free tickets are a fixed number of tickets for named games; each one plays exactly like a bought ticket, and its prize is paid as cash or as bonus funds, as the terms say. Free-room access opens a room where tickets cost nothing, typically for new players and for a set period; the site funds the prizes, so it also decides how big they are. Bingo bonus credit is a small balance that can only be spent on tickets and may carry wagering.

All three sit behind the same checks. Since 7 May 2019 a licensed site has had to verify your age and identity before you play anything, free games and bonus funds included, so “free bingo, no ID needed” is not a promise a licensed site can make. Since 19 January 2026 any wagering on credit, or on prizes paid as bonus funds, has been capped at 10 times the bonus. The same rules ban promotions that require two or more types of gambling; the Commission’s own example is betting combined with slots, so on a site that sells bingo and slots, check that the free bingo does not also require slot play.

Headlines that promise more usually describe something else. A “£20 free bingo” banner is normally a deposit offer of the “deposit £10, play with more” kind, where the extra is a bonus on your own money; offers of that kind are valued on the bingo sign up bonus page. UK-licensed sites seldom give more than £10 of credit when no deposit is made at all.

Some offshore sites answer the same search with a different product: a casino-style “free chip” with wagering of 30 to 60 times and a cash-out cap of £100 or less. The offshore casinos in our ranking are listed with casino deposit packages, not free chips, but any site without a British licence leaves the 10x cap, GamStop and the UK complaints routes behind; the offshore section below sets out what that costs a player.

Used well, free bingo is a cheap trial. It shows how a site’s rooms, ticket prices and prize rules work, and on the worked examples below it pays pence to a couple of pounds on average. Treat any prize as a bonus to the trial, not as a route to a withdrawal: reaching a £10 withdrawal minimum from free play alone is a long shot, as the odds section shows.

What to compare on each free bingo offer

A free bingo offer almost never states what it is worth, so the value has to be read off the terms and the room. The checks below are ordered by how far each one moves that value, and every figure in the last column is worked out further down this page. The terms and the site footer can usually be read before you register, and a licensed site has to show the room’s prize rules before you play, so every check can be made before a single free ticket is used.

Work down the rows and most offers sort themselves. Free tickets with cash prizes, used in a quiet room or in a game paid from ticket sales, are the strongest free bingo a licensed site gives; credit at the full 10x, spent in rooms paying back less than 90%, is the weakest. If a promotion also wants slot play or a sports bet before the tickets arrive or their winnings are released, check it against the rules in force since 19 January 2026, which ban promotions that require two or more types of gambling.

Which free bingo offer pays most: tickets, credit or cash prizes

Every sum about free bingo needs one input that slot pages can take for granted: the payback, meaning the share of the money paid for tickets that goes back to players as prizes. This page writes it as R. A slot’s equivalent, its return to player, is fixed by the game’s design and shown in its information screen. Bingo has no fixed figure, and the Gambling Commission’s remote technical standards allow for that: a site must explain how a game works and how prizes are allocated before you play, and for bingo, where the chance of winning depends on how many people end up taking part, that description is accepted in place of a return-to-player percentage.

Prizes are allocated in one of two ways. Some games pay a set share of ticket sales, so the payback equals that share however busy the room is. Others pay a fixed prize, so the payback rises when the room is quiet and falls when it fills up. Either way, R is something you work out from the room’s prize description, not a number printed on the ticket.

A free ticket in a game paid from ticket sales is worth its price multiplied by R. The table applies that to three bundle sizes at 10p and at 20p, using payback rates of 70%, 80% and 90%. Those rates are illustrations chosen to show how far the answer moves; they are not measurements of any site or room.

Read the table as the value when prizes are paid as cash. The ticket price counts for as much as the number of tickets: 10 tickets at 20p are worth exactly what 20 tickets at 10p are worth. An offer quoted only as a number of free tickets tells you little until you know what each ticket would cost in the game it is for.

Prizes paid as bonus funds change the sum. Bonus funds have to be played through before they turn into cash, and on bingo that means buying more tickets at the same payback. The formula used across this site gives the value if the requirement is played through in full:

E = B × (1 − W × (1 − R))

Here B is the bonus, or the prize paid as bonus funds, W the wagering multiple and R the payback. Applied to the prizes from 20 free 10p tickets:

A zero or negative formula value does not mean anyone loses money on free tickets, because nothing of yours is at stake. It means the average cost of completing the play-through is as large as the prize or larger, so completing it is the exception: most balances like these run out on the way, and the few that finish are carried by a further prize. That is why the first line to find in a free-ticket offer is the one saying whether prizes are paid as cash or as bonus funds.

Your odds in a free room, and why quieter rooms pay more per ticket

There is no bingo simulation behind this page, and the basic odds do not need one. In any game where every ticket has the same chance, each ticket’s share of the prize money is the total prize divided by the number of tickets in play, and the chance that one ticket wins a single-prize game is one divided by that number. Everything in this section follows from those two properties and from assumptions that are stated and illustrative, not taken from any real room.

The model free room works like this. Each game pays a single £2 prize for the first full house, funded by the site. You get one free ticket per game, and the number of tickets in play is the only thing that changes. Shared prizes, where two tickets finish on the same call, are left out: they split a prize between winners without changing what a ticket is worth on average. The pace of 12 games an hour is an assumption used only to turn games into time.

Two things follow for anyone weighing up a free room. Every extra player lowers the value of your ticket, because the prize stays fixed while the number of tickets sharing it grows; a room ten times busier is worth a tenth as much per ticket. And the average hides how unevenly the money lands. With 200 tickets in play, 50 games produce an average of 50p from about four hours at the assumed pace, yet 77.8% of players who stay for all 50 games win nothing at all, 19.6% win once and 2.6% win twice or more.

That spread decides whether free-room prizes can ever leave the site. Reaching a £10 withdrawal minimum from £2 prizes takes five wins. In a room of 200, the chance of five or more wins in 50 games is about 1 in 180,000; even in a quiet room of 50 it is 0.3%, roughly 1 in 300. Free-room prizes are a taste of winning, not a balance you can expect to cash out without adding money of your own.

Using free tickets in a paid game

Free tickets for a game funded by ticket sales behave the other way round. The prize pot grows with every ticket sold, so the number of players does not change what a free ticket is worth; it changes how that worth is spread. Take 20 free 10p tickets, used one a game, in a single-prize game that pays out 80% of sales:

The average is £1.60 in both rooms. In the quieter game roughly one player in five or six wins £8; in the busy one about one in 50 wins £80 and everyone else goes home with nothing. A busier room turns the same free tickets into a longer shot at a bigger prize, and that is exactly the situation in which a maximum-win cap starts to matter.

How much a maximum-win cap can take from free tickets

Caps on what no-deposit offers can pay are common, often somewhere between £20 and £100. A cap trims only the wins above it, so its cost depends on the prizes your free tickets can reach. In the free room above, with £2 prizes, a £20 cap removes nothing at all. Free tickets for a big game are another matter. Suppose 10 free tickets for a single game with a £500 prize and 5,000 tickets in play: each ticket’s share is 10p, the 10 tickets are worth £1.00 on average, and the chance of winning is 1 in 500.

A cap that looks generous beside a £2 room prize can take almost all the value out of free tickets for a jackpot-sized game, because the whole average sits in a one-in-500 chance of the big win. Before you use free tickets on a headline game, check whether the cap applies to free-ticket winnings and set it against the prize the game pays.

The terms that decide whether free bingo becomes cash

Bingo bonus credit cannot be withdrawn as it stands; it has to be spent on tickets first. Every piece of bingo credit is therefore wagered at least once, and the formula shows it: at W = 1 the value is B × R, the credit spent once at the room’s payback. Each further multiple of the bonus that must be played costs B × (1 − R) on average. For £5 of credit, at the 96% slot benchmark used across this site and at three illustrative bingo paybacks:

The 10x row is the one to remember. At the UK cap, £50 of tickets costs £2 on average at a 96% payback, £5 at 90%, £10 at 80% and £15 at 70%. So 10x on bingo credit breaks even only if the rooms pay back 90%, and below that the formula value is negative. Used as a yardstick, the table also shows what a fair bingo multiple looks like: £5 of credit at 4x in rooms paying back 90% comes to £3.00, the same as a £5 slot bonus at 10x.

What usually happens to a small wagered balance

The formula assumes the whole requirement is played. Real play stops when the balance runs out, which is where the formula and the typical result part company. The nearest measured case is a slot, not bingo: in 100,000 simulated sessions of a £5 no-deposit bonus at 10x on Model A, a model slot with 96% RTP and medium volatility, played through at 10p a spin, 13.2% of sessions finished the wagering. Average cash at the end was £4.12, above the £3.00 formula value because no session can fall below zero, but the median was £0.00: most sessions ended with nothing, and the average rests on the few that finished well.

Each pound of play-through costs more on bingo wherever the payback is below 96%, which makes finishing harder, but how often a balance survives also depends on how a room spreads its prizes; no bingo model has been run, so this page does not put a figure on it. One piece can be worked out exactly. Spend £5 of credit on 10p tickets, one a game, in the paid game from the odds section with 100 tickets in play and a single £8 prize, and 60.5% of balances are gone without a single win. For those players the wagering never really begins.

How long clearing bingo credit takes

A slot spin takes at least 2.5 seconds under UK rules; a bingo game takes as long as the calls take. The table sets the £50 of play that 10x on £5 requires against both, using the illustrative pace of 12 bingo games an hour:

Bonus funds usually expire within a few days to 30 days, and free tickets whenever their terms say. Buying more tickets a game clears a requirement faster without changing its average cost, which depends only on the total spent and the payback. It does put more of the balance into each game, so a run of losing games empties it sooner.

Minimum withdrawals and caps

A £10 minimum withdrawal is the last hurdle for small wins, and on free bingo it usually decides the outcome; the odds section showed how rarely £2 free-room prizes add up to it. Credit at 10x gets there only when an early prize carries the balance through: in the slot simulation above, 13.2% of £5 bonuses finished but only 8.5% ended with £10 or more, so about a third of the sessions that finished were left with a balance below the £10 minimum. Check the minimum before you start, check whether a maximum win applies to free-ticket prizes, bonus winnings or both, and see the free £5 casino bonus guide for how the same hurdles look on slots.

Bingo credit calculator: test an offer before you claim it

Enter the credit, the wagering multiple and, in the payback box, the payback of the rooms the credit can be used in. If a room describes its prizes as a share of ticket sales, use that share; if it does not, try 70, 80 and 90 to see the range. The result is the value if the wagering is played through in full, the same yardstick as the tables above, not a forecast of what one player will finish with.

The calculator also shows how many 10p or £1 tickets the play-through needs; how long that takes depends on how many tickets you take each game and how often games start. It opens on £5 at 10x in rooms paying back 90%, the break-even point from the wagering table, where the formula value is exactly £0.00; change the payback to 96 to see the same credit on a slot.

Where to look for free bingo: UK brands and the groups that own them

These are the names to check when you want free bingo from a site licensed in Great Britain; none of them appears in the ranking above, which holds offshore casino offers only. Free bingo is handed out by brands, but the rules that decide whether you can claim it are set by the groups that own them. A welcome offer is usually limited to one per person and household, and often to one per group, so the group decides whether a second bingo brand will give you anything at all. Enforcement action is published against the licence holder rather than the brand, which is why the records below are given group by group. Nothing here says what any brand offers today; promotions change, so read the terms on the day you register.

Entain: Gala Bingo and Foxy Bingo

Entain owns Gala Bingo and Foxy Bingo alongside Gala Casino and the Ladbrokes and Coral bookmakers. The group pairs high-street betting with a large bingo estate, and several of its brands sit behind one account structure, so one welcome offer per group is the norm. For anyone collecting free offers, that means a welcome claimed at one Entain bingo brand can rule out the welcome at the other. The group’s largest Gambling Commission fine or settlement was £17m, in 2022.

Bally’s (Gamesys): Double Bubble Bingo, Jackpotjoy and Virgin Games

Bally’s runs its bingo and casual-games brands, Double Bubble Bingo, Jackpotjoy, Virgin Games, Monopoly Casino and Rainbow Riches Casino, on a single platform. Their welcomes are typically of the “deposit £10, play with more” kind, and the group runs frequent small promotions for players who already have an account. Read plainly, that means the welcome at these brands is usually a deposit offer; the small, frequent extras are aimed at existing customers, and each one deserves the same check of payback, wagering and cap as a welcome.

bet365: Heart Bingo

Heart Bingo belongs to bet365, the privately owned Stoke-on-Trent group that is a sportsbook first and a casino second, and whose casino welcome offers are deposit-based as a rule. The group’s largest Commission fine or settlement was £582,120, in 2024. That is small beside the Entain figure, and like every such record it names the licence holder, not the brand, which is why it pays to know which group a bingo site belongs to before you look it up.

Brands you can check in a minute

Sun Bingo, Fabulous Bingo and Slingo are among the other UK-licensed brands. Each prints its licence holder and Gambling Commission account number in the site footer, and that number can be matched on the Commission’s public register. Doing so before you register takes a minute and is the quickest way to tell a licensed bingo site from one that only looks like one, which matters more on a free offer than on any other, because a free offer asks for your identity documents before it gives you anything.

If the free play you want is spins rather than tickets

Some searches for free bingo are really searches for any free play. Within Flutter, the casino-first Sky Vegas is the brand most associated with no-deposit spins, and 888 Casino, online since 1997, spent a decade advertising them. Its group, evoke (formerly 888), which William Hill joined in 2022, has its largest fines or settlements on record at £9.4m for 888 in 2022 and £19.2m for William Hill in 2023. Brands built on a promise of no wagering on any bonus, such as PlayOJO and MrQ, pay what their bonuses win as cash, which removes the wagering arithmetic this page spends so long on. Spin offers of every size are valued in the free spins no deposit guide.

What the group records tell you about a free offer

A fine does not make a site unsuitable for a free trial, and a clean record does not make an offer generous. What the records do show is that the regulator can act against these groups, publish the outcome and require changes, and that is the protection a UK player keeps by staying with a licensed brand. It is also the protection the brands in the next section cannot give.

Offshore bingo free chips: the cost of clearing them and what you give up

Sites that are not licensed in Great Britain have their own no-deposit product, the “free chip”: a casino-style balance with wagering of 30 to 60 times and a cash-out cap of £100 or less. It is not free bingo in the UK sense, and the protections around it are missing rather than merely weaker. The four offshore casinos in our ranking are there with casino deposit packages, each needing at least £20 or €20 and carrying wagering of 35x to 40x, rather than free chips or bingo offers, and the protections missing offshore are missing for them too.

Ten offshore brands, none of them licensed in Great Britain, show what is at stake. Mystake, Goldenbet, Rolletto, Donbet and Velobet are Curaçao-licensed sites run by one company, Santeda International B.V.; none is on the UK register or connected to GamStop, all accept cryptocurrency, their wagering is not capped and the Commission cannot act on a complaint. Kinghills and NineWin are recently launched Curaçao sites from a network of sister sites, with no public track record, marketed to UK players through “not on GamStop” pages. Rainbet holds an Anjouan licence through RBGAMING N.V. and is crypto-first, taking Bitcoin and other coins, something no UK-licensed casino currently offers. Roobet and Gamdom, Curaçao crypto casinos that grew out of the gaming-skins market, leave a British player with no regulator, no ombudsman and no bank protection on a crypto deposit.

What a UK player gives up is concrete. The 10x cap does not apply, so 40x or 60x is common. A GamStop self-exclusion does not keep you out. No UK complaints body hears a dispute about an unpaid win. Offering gambling to people in Great Britain without a Commission licence is an offence for the operator, not the player, but the player carries every consequence of it.

The site’s free-chip simulation shows the shape of these offers. In simulated sessions on Model A, the 96% medium-volatility model slot, at £1 stakes with cash-out capped at £100, a £50 chip at 40x finished its wagering 4.6% of the time and averaged £4.45 after the cap; at 60x the figures were 3.7% and £3.62. A £100 chip at 40x finished 6.3% of the time and averaged £6.17. The median in every case was £0.00.

Those are slot figures. On bingo games paying back 80%, the same chip would face an average cost of 20p in every pound wagered instead of 4p: at 40x on £50, that is £400 of expected cost on £2,000 of tickets, against £80 on a 96% slot. As formula values, £50 at 40x is −£30.00 at 96% and −£350.00 at 80%. A chip cannot cost a player more than itself, so these figures measure how far completion lies from typical play, not money handed over. The homepage section on spotting fake no-deposit offers lists the warning signs.

Reading a free bingo offer’s terms, line by line

The extract below was written for this guide to show how each kind of condition moves the value. It is an illustration, not any site’s real terms, and the room name is invented.

1. “Open to new customers aged 18 or over who complete age and identity verification. One offer per person and household.”
2. “20 free tickets, each with a value of 10p, for games in the New Players Room, credited within 24 hours of verification.”
3. “Free tickets are valid for 7 days from crediting and can be used in scheduled games only.”
4. “Prizes won with free tickets are paid as bingo bonus funds.”
5. “Bingo bonus funds must be wagered 3 times on bingo tickets before they are converted to cash.”
6. “Maximum conversion from free-ticket winnings: £25.”
7. “Bonus funds expire 7 days after crediting.”
8. “Minimum withdrawal: £10.”

Read in that order, the terms say more than the headline. The offer is genuinely free and its wagering is light, but its value is about 64p on average at an 80% payback, and the minimum withdrawal means most of that value stays on the site unless you deposit. That is a fair description of free bingo in general: a trial with a small prize attached, not cash.

How to claim free bingo tickets, step by step

At a UK-licensed site the order of events is set by the rules rather than by the site:

1. Check the licence. Find the licence holder and Gambling Commission account number in the footer and match them on the public register before you hand over any personal details.
2. Register and verify. Age and identity checks come before any play, free tickets included. If the automatic check cannot confirm you, the site will ask for documents.
3. Answer the deposit-limit prompt. Since 31 October 2025 every new customer is asked to set a deposit limit before a first deposit. Setting one now, even with no deposit planned, costs nothing and stays in place if the free bingo leads to paid play.
4. Follow the offer’s own step. If the promotion needs an opt-in, do it before you use a ticket. If it asks you to add a card, that means a debit card: credit cards have been banned for gambling since 14 April 2020, and a no-deposit offer should take nothing from it.
5. Use the tickets in the named room. Note the games or hours they are valid for and the expiry date; tickets for scheduled games are lost if you miss the games.
6. Track how prizes are paid. Cash goes to your withdrawable balance; bonus funds show their wagering progress and expiry. Check the cap before you count a large prize.
7. Withdraw, or stop. A withdrawal needs the minimum balance and goes back to your verified payment method. If the balance is below the minimum, stopping is a perfectly good outcome of a free trial.

Free bingo offers to pass over: the red flags

Free bingo headlines lean on the two words people search for, “free” and “no deposit”, so they reward a second reading. Any one of these is a reason to stop and read again:

• “No verification needed” or “play first, verify later”. A licensed site has to check age and identity before any play, free play included. A site that skips the check is not licensed in Great Britain.
• Wagering above 10x on bingo credit or on prizes paid as bonus funds. It has not been allowed at UK-licensed sites since 19 January 2026.
• Slot spins or a sports bet as a condition. If the free tickets, or the cash from them, are released only after slot play or a bet, check the offer against the ban on promotions that require more than one type of gambling.
• Crypto deposits, “not on GamStop” or no licence number in the footer. Each one marks a site outside the UK system; together they describe the offshore brands above.
• A cap far below the prizes on offer. Free tickets for a £500 game with a £25 cap keep 5% of their value, as the odds section shows.
• Bonus-fund prizes with a very short expiry. If clearing a prize needs 20 hours of play at one ticket a game and the funds last 48 hours, it can only be cleared by buying many tickets a game.
• “Free” sums above £10 with no deposit. At UK-licensed sites these are usually deposit offers, and offshore they are free chips with caps.

None of these flags says anything about the size of the prize. A small, plain offer from a licensed site, with prizes paid as cash, is worth more to you than a large headline that fails two of the checks above.

Free bingo against free spins and deposit offers: which is worth more

The table sets free bingo beside the other small offers covered on this site, on the same yardsticks. Bingo rows use this page’s illustrative paybacks; slot rows use 96% and, where the site’s simulations cover them, the share of sessions that finished or won nothing on Model A. For the game itself, how rooms, tickets and prizes work, see the guide to online bingo, built on simulated 90-ball games.

Three conclusions stand out. Free tickets paid as cash sit in the same range as a handful of no-wager spins: the offers on the 5 free spins no deposit page average 48p, 20 free bingo tickets £1.40 to £1.80 at the paybacks used here. Bingo credit at 10x is the weakest of the cash-style offers, since a £5 slot bonus at the same multiple keeps £3.00 and a free £10 no deposit bonus £6.00, while bingo credit only breaks even at 90%. And the daily prize games described on the free daily spins page are free bingo’s closest relative: tiny prizes, no deposit, and a verified account as the price of entry.

Picking between two free bingo offers

On the arithmetic, cash prizes beat bonus-fund prizes at any multiple, light wagering beats heavy, and capped tickets for a big game keep the least. A free offer that passes the licence checks and pays its prizes as cash is the one worth your time.

The ranking’s casino packages belong in neither table. They are deposit offers for casino play at offshore-licensed casinos, each needing at least £20 or €20 and printing a wagering line of 35x to 40x; a bingo player comparing free offers would be setting a casino welcome against a bingo trial, which is a different decision with your own money in it.

Playing free bingo safely

Free bingo is built as a first step, and the step after it is a deposit. Decide before you register whether you will stop when the free tickets run out, and answer the deposit-limit prompt at sign-up with a figure you would be content to lose in full, so that the decision is made while nothing is at stake.

Time is the cost of free bingo that is easiest to miss. Bingo rooms run game after game, and the odds section puts an even chance of a single £2 prize at about 69 games in a room of 100, close to six hours at 12 games an hour. Use the time-outs licensed sites provide, set yourself a finishing time, and leave the room when the free tickets end rather than buying the next game to keep a run going.

Two habits are warning signs: depositing to reach a withdrawal minimum, and chasing a free-room prize with paid tickets. If either starts, stop. GamStop lets you exclude yourself from every UK-licensed online gambling site at once, free bingo included, and the National Gambling Helpline is open on 0808 8020 133 for confidential advice.

How we worked out the numbers

Bingo figures on this page are worked arithmetic, not observations. The payback rates of 70%, 80% and 90% are illustrations chosen to show how the answer moves; they are not measured figures for any site or room, and a real room’s payback is set by its prize rules and its attendance. The value of bingo credit and of prizes paid as bonus funds uses E = B × (1 − W × (1 − R)), the value if the requirement is played through in full, with play-through W × B and expected cost W × B × (1 − R).

The odds assume every ticket has the same chance, one prize per game, independent games and no shared prizes. The chance of at least one win with one ticket in each of G games, with N tickets in play, is 1 minus (1 − 1/N) to the power G; the pace of 12 games an hour is an assumption used only to convert games into time.

Slot comparisons come from the site’s simulations on Model A, a model slot with 96% RTP, medium volatility, a bonus round about once in 170 spins and a 2,500x maximum: 100,000 sessions for each no-deposit cash bonus, played at a fixed stake until the wagering is met or the balance cannot cover a stake, and free chips at £1 stakes with a £100 cash-out cap. Model slots illustrate volatility; they are not copies of real games, and no bingo game was simulated. The way offers are scored for the ranking is explained under how we evaluate and rank offers.

Frequently asked questions